Principle Duties & Responsibilities:
- Assist the Catering Sales Managers with all booked events by obtaining and inputting event details;
- This person will be responsible for typing up the Banquet Event Order (BEO) to communicate client visions for Bay Pointe staff. This will require additional event thinking and language with experience to ensure BEO is complete with all necessary information. At times, this may require meetings with the client;
- Assist with contracts and proposals as needed;
- Create event diagrams for clients;
- Manage and coordinate rentals with necessary vendors for all events;
- Manage all event invoices and collect/process payments as specified in contracts;
- Prepare all BEO packets each week and meet weekly with the Management Team at BEO meetings;
- Manage inquiry reports and any other reports/tasks as assigned;
- Assist with taking phone calls for new prospective clients;
- Must be able to quote dates/spaces properly and professionally and give menu information as needed, as stated on all planned menus;
- Must always maintain the highest level of professionalism with the guest for a seamless transition from Sales Managers;
- Assist with giving property tours for the Sales Department;
- Create and manage group lodging blocks in hotel software system;
- Input rooming lists and ensure all group needs are met in creating group prints, etc.; and
- Assist hotel front desk as needed with phones and booking rooms.
Additional Duties & Responsibilities:
- Effectively communicate guests’ needs to all internal departments, making sure information is correct, complete, and timely in creating the perfect event for the guests’ special day or productive meeting;
- At all times, must be professional and courteous with clients and guests;
- Constantly demonstrate cooperation and trust with colleagues across all internal departments and participate as a team player, establishing strong working relationships;
- Work effectively and comfortably in an environment of change and be receptive to new ideas and changes in work schedule; and
- Research products and competitors to effectively capitalize on Bay Pointe’s strengths and competitors’ weaknesses and capabilities.
Qualifications
To perform this job successfully, an individual must perform each essential duty in an exemplary fashion. The requirements listed below are required in addition to properly performing this position:
- Hospitality Education and/or 1-2years' experience in Catering Sales and/or Banquet execution;
- Language skills, both verbal and written;
- Mathematical skills;
- Reasoning ability;
- Computer skills including Microsoft Word, Excel, Outlook, and ability to learn/perform on-site programs such as Maestro PMS, Silverware POS, Adobe, and additional programs as required;
- Ability to multitask in a busy environment; and
- Must maintain a professional appearance at all times.
Physical Demands/Work Environment
Must be able to stand, bend, reach, and lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Steady to fast-paced environment. Bay Pointe is air-conditioned in the summer and heated in the winter. Outdoor event spaces are subject to the weather.
Hours
This is a full-time, Monday-Friday position. Eight-hour shifts, typically 9am-5pm. Some weekends required.
Benefits (Conditional on Full Time Employment)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
Work Location: In person. Must have the ability to communicate to Shelbyville, MI 49344
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