Our People Are the Key To Our Success

BASIC PURPOSE : Plan, organize, control and direct the work of employees in Terrace Grille Restaurant while ensuring 100% guest satisfaction.

ESSENTIAL FUNCTIONS:

• Select, train, evaluate, lead, motivate, coach, and discipline all employees in Terrace Grille Restaurant to ensure that established cultural and core standards are met; daily activities and planning for outlet operation.
• The ability to be visible in the operation, provide guest recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Observe physical condition of facilities and equipment in Terrace Grille Restaurant and make recommendations for corrections and improvements as needed.
• Work harmoniously and professionally with co-workers and supervisors.

NON-ESSENTIAL FUNCTIONS :

• Assist with the service of food to guests.
• Assist in making dining reservations and seating of guests.
• Assist with the cleaning of operational areas.

KNOWLEDGE AND SKILLS:

• Education: College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
• Experience: One to two years previous experience in a supervisory or assistant manager position in Food & Beverage.
• Skills and Abilities: Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.

Requires ability to operate computer equipment and other food & beverage computer systems.

Requires reading, writing and oral proficiency in the English language.

Job Type: Full-time

Banquet Supervisor

Purpose: To oversee the entirety of a banquet/”event” hosted by Bay Pointe Inn, from beginning to completion. The Banquet Supervisor is directly charged with working hands-on alongside banquet servers and bartenders, to ensure that all events are completed to Bay Pointe Inn’s high standards. The supervisor will work in conjunction with the Banquet Manager, Restaurant and Events Manager, Property General Manager, and the sales team members to facilitate the wishes of each guest hosting with us.

The supervisor will also help wedding parties execute their ceremonies when they are performed at Bay Pointe Inn. A supervisor will always be on hand to assists brides and grooms, as well as the bridal party.

Supervisors directly oversee the set-up of each event prior to its start time. In the case of a wedding, they will remain on property to assist the bridal party/family with any requests they may have between set-up and the ceremony. Event spaces and tables must be set according to the diagrams delivered from the sales associate who booked the party. Supervisors will lead the staff in the coordination of all set-up.

During the event itself, they will help manage the event’s timeline and ensure that the staff is maintaining a high level of service. At the conclusion of the event, they will assist in clean-up; directing the staff in the storage of items used, and any preparation for a future function in the same, or other spaces. Prior to dismissing staff, a supervisor will meet with the Restaurant and Events Manager, or other executive team member on site, to recap the event and have duties checked. Strong communication skills and leadership are paramount for this roll. The supervisor must be able to lead by example, and motivate the banquet staff.

Physical Demands:

• Must be able to work indoors and outdoors. Temperature indoors is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens(+110°F), possibly for one hour or more. A majority of events are hosted in outdoor spaces.

• Must be able to stand and exert well-paced mobility for up to 8 hours in length.

• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

• May be required to lift trays of food or food items weighing up to 30 lbs.

• Must have the ability to bend, squat and lift 40 lbs. on a regular and continuing basis and occasionally lift up to 75 lbs.

• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

• Must be able to exert well-paced ability in limited space.

• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

• Requires manual dexterity to use and operate all necessary equipment, including, but not limited to, cutlery used in the cutting of fruit.

Must be able to work any shift, weekends and holidays. Must be available to work the entire summer season May 1st through October 31st.

Qualifications: Education High school or equivalent education required. Candidates with a degree in business, hospitality, or communications are preferred.

Experience: A minimum of 1 year of supervisory or managerial experience is preferred. Candidates who have a strong banquet service background is required.

Licenses or Certificates: Must be minimum age to serve alcohol.

Grooming: All employees must maintain a neat, clean and well-groomed appearance per Bay Pointe Inn standards.

We are proud to be an equal opportunity employer. We maintain a drug-free workplace.

Terrace Grille and Bay Pointe Inn is seeking an outgoing, enthusiastic, and professionally oriented individual to join our team of bartenders in our restaurant.

A broad scope of cocktail and spirit history and knowledge is also required. We're looking for a confident self-starter who enjoys hospitality and has a professional and pleasant personality.

Everything from creating unique cocktail recipes, serving them with style and elegance, to running certain aspects of the bar business should be within your advanced skill set. If you consider yourself a cocktail artist with an entrepreneurial spirit and are really passionate and serious about all aspects of the premium cocktail world, submit your resume immediately!

Additional Job Responsibilities:

• Provide a unique and engaging experience for our guests that promotes and builds brand loyalty, spirits/products/cocktail sales and hospitality.
• Effectively and consistently educate, prepare and serve our guests premium crafted cocktails and spirits.
• Accurately assemble cocktails, pour and serve tastings of spirits, wine, beer and light foods. Describe each product properly.
• Accurately and consistently process all sales transactions via our POS system.
• Thoroughly perform all cocktail bar opening and/or closing responsibilities which include but are not limited to stocking, folding, cleaning, sweeping and emptying per established protocols and processes.
• Assist in the stocking and organization of all merchandise.
• Assist in Beverage Inventory for the whole property (Bay Pointe Inn and Bay Pointe Woods)

Qualifications/Requirements:

• Available to work weekends and most holidays
• 1+ years working at a premium cocktail bar.
• Broad knowledge of spirits, cocktails, bitters and modifiers.
• Strong customer service and hospitality acumen. 21+ years of age.
• Impeccable communication skills (written and oral).
• Technical proficiency with point of sales software and money handling.
• Ability to multi-task.
• Familiarity with basic food and serving of food.
• Able to work in a collaborative team environment with a selfless commitment to the customer.
• Self-starter with an ability to anticipate and pro-actively accomplish tasks.
• Ability to lift 20-30 lbs. required

SUMMARY

This position requires the individual to assist the Sales Department of Bay Pointe Inn in all group event sales as described below. At all times, this person must represent Bay Pointe Inn with the highest standards in all communications and interactions to ensure the guest’s experience exceeds their expectations commensurate with “One of Michigan’s Top Resorts.”

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Assist the Catering Sales Managers on all booked events by obtaining and inputting Event Details
• This person will be responsible for typing up the Banquet Event Order (BEO) to communicate client’s vision to the rest of Bay Pointe Inn staff. This will require additional event thinking and language with experience to ensure BEO is complete with all necessary information. At times this may require meetings with the client.
• Assist with contracts and proposals as needed.
• Create event diagrams for clients.
• Manage and coordinate rentals with necessary vendors for all events.
• Manage all event invoices and collect/process payments as specified in contracts.
• Prepare all BEO packets each week and meet weekly with Management Team at BEO meetings
• Manage inquiry reports and any other reports/tasks as assigned.
• Assist with taking phone calls for new prospective clients.
• Must be able to quote dates/spaces properly and professionally and give menu information as needed as stated on all planned menus.
• Must always maintain the highest level of professionalism with the guest for seamless transition from Sales Managers.
• Assist with giving property tours for Sales Department.
• Create and manage group lodging blocks in hotel software system.
• Input rooming lists and ensure all group needs are met in creating group prints, etc.
• Assist hotel front desk as needed with phones and booking rooms.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Effectively communicate guest’s needs to all internal departments making sure information is correct, complete and timely in creating the perfect event for the guests’ special day or productive meeting.
• At all times must be professional and courteous with clients and guests.
• Constantly demonstrate cooperation and trust with colleagues across all internal departments and participate as a team player establishing strong working relationships.
• Work effectively and comfortably in an environment of change and to be receptive to new ideas and changes in work schedule.
• Research products and competitors in order to effectively capitalize on BPI’s strengths and competitor’s weaknesses and capabilities.
• Perform other duties as assigned by the Sales Managers, General Manager or President.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty in an exemplary fashion. The requirements listed below are required in addition to properly performing this position:

• Hospitality Education and/or 1-2years' experience in Catering Sales and/or Banquet execution
• Language skills both verbal and written
• Mathematical skills
• Reasoning ability
• Computer skills including Microsoft Word, Excel, Outlook and ability to learn/perform on-site programs such as Roomaster, IQPOS, Caterease, and additional programs as required
• Ability to multi-task in a busy environment
• Must maintain Professional appearance at all times

PHYSICAL DEMANDS

Must be able to stand, bend, reach and lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Steady to fast pace environment. Bay Pointe Inn is air-conditioned in the summer and heated in the winter. Outdoor event spaces are subject to the weather.

HOURS

This is a Monday-Friday position typically 9am-5pm hours with some weekends required.

Bay Pointe Inn is seeking a friendly and energetic Continental Breakfast Attendant! In this role, an individual is charged with preparing all foods for guest's breakfast each morning. Associates are tasked with greeting every guest in a polite, professional manner. We are seeking an independent worker, who can excel with minimal supervision, but works well with others when multiple team members are scheduled.

Compensation: $10-$11 hourly, depending on qualifications

The ideal candidate will possess the following skills

• Good communicator
• Must be a "morning person" (shifts start at 6 am)
• Understand proper sanitation and food-handling rules and regulations.
• High school or equivalent education required.
• Basic knowledge of food presentation
• Having a background using commercial kitchen equipment such as an oven, or flat-top griddle is preferred, but not required.
• A minimum of 6-12 months work experience is preferred, but not required.
• Punctuality and regular and reliable attendance.

Must be available to work any shift. Weekends, and Holidays are required within a hospitality operation. Must be available to work from May 1st through Oct 31st

PHYSICAL REQUIREMENTS

• Ability to stand for long periods of time and move frequently from area to area.
• Ability to bend, stoop, crouch, reach with hands and arms.
• Ability to carry and balance dishware and glassware in the course of service.
• Regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.

SUMMARY

The Director of Rooms is responsible for management and day-to-day effective operations for guest services, reservations, housekeeping and maintenance; effective leadership, excellent customer service skills, telephone etiquette, and supervision of department requirements and standards.

The Director of Rooms is accountable for the effortless and seamless movement of guests in and out of the hotel while providing exceptional levels of guest service through the guests stay.

Previous experience and knowledge of hotel operations is required, along with the ability to be a team player. This position will often work outside the scope of normal duties and frequently interacts with guests, requiring the ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction. The Director of Rooms will be required to learn the hotel's life-safety systems and be prepared at all times for emergency situations.

This is a salaried manager position, with schedules and number of hours worked dependent on hotel business levels. All positions may perform additional duties as assigned based on business needs that may be outside the scope of normal duties.

The ideal candidate will have proven results handling guest services and will be capable of problem solving quickly. This person must be exceedingly well organized, flexible, and enjoy the challenges of supporting an extensive operation. The ability to interact with Associates and guest alike, in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism, is crucial to this role. Expert level of written and verbal communication skills, strong decision making ability and attention to detail are equally important.

ESSENTIAL FUNCTIONS
Job duties include, although are not limited to:

• Using our online software When I Work do produce schedules for all related departments (guest services, housekeeping, maintenance).
• Ordering necessary supplies for each departments.
• Assist with the recruitment, training and development of all associates for the responsible departments.
• Able to exercise coaching and counseling.
• Oversee departmental matters as they relate to federal, state and local employment and labor laws.
• Interact frequently and positively with guests. Resolve problems/issues to the satisfaction of involved parties.
• Maintain constant communication with management and other departments to ensure guest service needs are met on a daily basis.
• Regularly move throughout the departments to visually monitor all elements, business levels, staffing levels, timing of service, hotel cleanliness and take steps to ensure hotel quality and presentations are met at all times.
• Maintain/review profitability measures of departments with General Manager, while supporting overall hotel operations.
• Control payroll and equipment costs, minimizing loss.
• Ensure operational pars and back stock levels are maintained.
• Develop and implement cost saving and profit enhancing measures throughout the departments.
• Review daily revenues and labor reports and compare to monthly forecast/budgets.
• Review monthly P&L’s with the General Manager and Department Managers.

QUALIFICATIONS

• College degree preferred
• 5 to 10 years leadership experience managing a hotel
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must integrate company values throughout all interactions
• Must be able to quickly adapt to effectively using new software products
• Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

Host Job Description

Job duties include, but are not limited to: Greeting guests as they arrive, answering the phones, and taking dinner reservations in a friendly, professional, and timely manner. Hosts/ Hostesses also take food and beverage room-service orders, carry-out orders, and assist in delivery. Have complete knowledge of OpenTable reservation software, and a Point of Sale system. Hosts directly impact the flow of the dinner service in the restaurant. The ideal candidate will be a confident, forward thinking individual, who can work under pressure.

Ideal candidates should possess the following qualifications:

• Prior experience hosting (preferred but not required).

• High school or equivalent education required.

• The ability to meet professional dress requirements.

• Must possess clear communication skills, articulation, and organization.

• Possess basic math skills and have the ability to handle money and operate a point-of-sale system.

• Punctuality and regular and reliable attendance.

Must be available to work any shift. Lunches, Evenings, Weekends, and Holidays. Must be available to work from May 1st through Oct 31st

PHYSICAL REQUIREMENTS

• Ability to stand for long periods of time and move frequently from area to area.

• Ability to bend, stoop, crouch, reach with hands and arms.

• Ability to carry and balance dishware and glassware in the course of service.

• Regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.

Basic Purpose :

We are looking for a skilled Grounds Keeper worker to perform upkeep tasks such as repairs and cleaning. You will be responsible for applying basic fixes to equipment and building systems and ensure facilities are tidy and functional.

Being reliable with a keen eye for detail is the first step to getting this job. The ideal candidate will have experience and solid technical knowledge. You must also possess manual dexterity and physical stamina.

This position report to Maintenance Supervisor.

Essential Functions:

• Perform cleaning activities such as dusting, mopping, etc…
• Perform minor fixes such as repairing broken locks, filling gaps on walls, etc…
• Check control panels and electric wiring to identify issues
• Install appliances and equipment
• Do garden/yard upkeep by collecting trash
• Conduct maintenance tasks such as replacing light bulbs, clogged toilets, etc…
• Collaborate with workers and other professionals during renovations
• Clean all stations in Engineering, grease traps, plumbing stoppages, and trash areas, recycle areas and maintain an organized department and hotel.
• Cleaning the public areas, parking lots, back of the house of all cigarettes butts, empty bottles, or any other objects that is visible to the guest.
• Being able to operate snow blower, leaf blower during applicable season to make sure sidewalks and grounds are immaculate conditions for our guests.

Minimum Requirements :

• Must be able to work Saturdays and Sundays
• 6 months to a year of experience in the related position.
• Requires a working technical knowledge of general building maintenance.
• Working knowledge is generally learned on-the-Job or through a series of professional certifications.
• Requires knowledge of the ability to operate computer equipment.
• Ability to read and speak and write English.
• Eight hour shift; scheduled days and times may vary based on need.
• Able to stand and walk up to 8 hours.
• Able to lift and carry up to 40 pounds.

Looking for Full-time and Part-time housekeepers. Please specify availability

Job Description

• Attention to detail and skilled organization
• Ability to work effectively with all personality types.
• Knowledge of cleaning equipment, chemicals, and procedures.
• Good verbal and written communication skills.
• Ability to understand and carry out verbal & written instructions independently.
• Ability to work weekends, holidays
• Ability to perform light physical tasks, exerting up to 60 lbs of force on a frequent basis and up to 60 lbs on an occasional basis.
• Ability to perform such activities as grasping, lifting, reaching, crouching, walking, sitting, and carry repetitively and for long periods of time.

This position will provide the highest quality of service to our guests.

Terrace Grille is currently seeking a motivated individual to fill the roll of "Food Runner/Expo". The purpose of this role is to maintain consistent communication with the culinary team, and service team, while helping in the facilitation of food plating, organization, and delivery.

QUALIFICATIONS

Ideal candidate should possess the following qualifications:

• Prior hospitality experience is preferred.
• High school or equivalent education required.
• Basic knowledge of food presentation, preparation and handling.
• Punctuality and regular and reliable attendance.

Must be available to work any shift. Lunches, Evenings, Weekends, and Holidays. Must be available to work from May 1st through Oct 31st

Currently, this role is only utilized on Fridays and Saturdays in the winter months.

PHYSICAL REQUIREMENTS

• Ability to stand for long periods of time and move frequently from area to area.
• Ability to bend, stoop, crouch, reach with hands and arms.
• Ability to carry and balance dishware and glassware in the course of service.
• Regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.

The Terrace Grille at Bay Pointe Inn

Hiring experienced line, prep and banquet cooks. Must be 18 years of age and have reliable transportation. Focusing on upscale comfort food with a twist, full beverage and bar service, and a relaxed resort atmosphere.

Full Time/Part Time/Internships Available! Starting pay at $11.00 per hour

Very competitive pay based on experienced!

Qualifications:

- Must be able to communicate and listen attentively to supervisors and team members

- Must be guest orientated and possess a sense of urgency

- Must be able to multitask and prioritize responsibilities

- Must be service and team orientated

- Must possess creativity and a passion regarding food and beverage servic

- Preferably a minimum of 1 year cooking within a full-service restaurant

- Preferably ServSafe Certified and/or knowledgeable of food safety practices

We are committed to hiring only those who reflect the culture of caring and extraordinary guest service here at Bay Pointe Inn. Everyone plays a critical part in our success as "One of Michigan's Top Resorts".

Job Type: Full-time, part time

Salary: $11.00 – $13.00  /hour depending on experience

Required experience:

• cook: 1 year preferred

SUMMARY

This position will provide the highest quality of service to our guests.

Job duties include, but are not limited to: Serve food & beverage orders in a friendly, professional, and timely manner. Take food and beverage orders using suggestive selling techniques. Have complete knowledge of all menu items, prices, preparation method/time, ingredients and quality standards of taste, appearance, serving temperature, portion size, garnish and method of presentation.  Clear tables during service. Control guest checks and secure proper payment. Ensure station and table set-ups are complete and perform various side duties as assigned by the Restaurant Supervisor and Manager. Provide exceptional service.

QUALIFICATIONS

Ideal candidate should possess the following qualifications:

Prior serving experience preferred.

High school or equivalent education required.

Basic knowledge of food presentation, preparation and handling.

Have a solid knowledge of various cocktails, spirits, beers, and wine varieties

A minimum of 6-12 months experience as a server in a comparable restaurant is preferred.

Possess basic math skills and have the ability to handle money and operate a point-of-sale system.

Punctuality and regular and reliable attendance.

Must be available to work any shift. Lunches, Evenings, Weekends, and Holidays. Must be available to work from May 1st through Oct 31st

PHYSICAL REQUIREMENTS

Ability to stand for long periods of time and move frequently from area to area.

Ability to bend, stoop, crouch, reach with hands and arms.

Ability to carry and balance dishware and glassware in the course of service.

Regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 50      pounds.

• Attention to detail and skilled organization
• Ability to work effectively with all personality types.
• Knowledge of cleaning equipment, chemicals, and procedures.
• Good verbal and written communication skills.
• Ability to understand and carry out verbal & written instructions independently.
• Ability to work weekends, holidays, mornings, and nights.
• Ability to perform light physical tasks, exerting up to 60 lbs of force on a frequent basis and up to 60 lbs on an occasional basis.
• Ability to perform such activities as grasping, lifting, reaching, crouching, walking, sitting, and carry repetitively and for long periods of time.